The Water Utility is self-funded, which means it receives no tax dollars to support its system and operates under the rates and tariff established by the Public Service Commission of Wisconsin (PSC). The accounting records of the Water Utility are maintained in accordance with the Uniform System of Accounts prescribed by the PSC.
The Water Utility also operates and maintains 5 wells, 2 elevated towers, booster station, and distribution system. Water is pumped from the aquifers via 5 well pumps, then boosted to the elevated tower, where water enters the distribution system, and flows into two zones of pressure throughout the City. The distribution system components include 70 miles of piping, over 4500 water meters, service valves, 1000 mainline valves, 600 fire hydrants, and 5 ground storage tanks that hold 900,000 gallons in reserve.
The State Department of Natural Resources requires the City to disinfect its water with chlorine and has to maintain a chlorine residual at all times. In addition to chlorine the City adds fluoride to its water to promote healthy bones and teeth.
Office Hours for Staff:
Monday - Friday: 7:00 am - 3:00pm
Summer working hours for water operators are as follows:
Monday - Thursday: 6:00 am - 4:00pm
City water operators are on call and can be reached 24 hours per day by calling the non-emergency number for the Monroe Police Department at 608-329-2400 to report any problems.
Operator overtime charges may be billed to customer depending on problem.
PRODUCTS & SERVICES:
- Delivery of potable drinking water satisfying the requirements of the Wisconsin Department of Natural Resources, Public Service Commission of Wisconsin and federal regulators.
- Operation and maintenance of the Utility’s wells, pumps, distribution system, elevated storage tanks, and booster stations.
- Adequate fire flows within those portions of the community served by the Water Utility.
- Reading, maintenance and replacement of meters.
- Quarterly billing of water service