COVID-19 Information & Resources
City Hall staff continue to work and are available for assistance via phone, email, or by appointment only. City Hall staff will be available by the above methods Monday - Thursday from 7:00am - 3:30pm and Friday from 7:00am - 11:00am.
Additional COVID-19 information & resources can be found throughout the rest of this page.
If you have a question and cannot find the answer or you're unsure where to start please call the City of Monroe at 608-329-2500 and we will be glad to help.
These links are being provided as a convenience and for informational purposes. The City of Monroe bears no responsibility for the accuracy, legality or content of external sites or for that of subsequent links. Please contact the external site for answers to questions regarding its content.
Business Owner COVID-19 Information
For more resources and links relating to business inquiries and COVID-19 please vist the Monroe Chamber of Commerce & Industry.
Paycheck Protection Prgoram
An SBA loan that helps businesses keep their workforce employed during the COVID-19 pandemic.
What is an Essential Business?
Contact the Monroe Chamber of Commerce & Industry with any questions or concerns.
Phone: (608) 325-7648 - Ask for Melissa
Website: Monroe Chamber of Commerce & Industry COVID-19
For more information on what is an essential business please visit: Wisconsin Economic Development Corporation Essential Business Declaration
City of Monroe COVID-19 Support Initiatives
How do I attend Committee Meetings?
If you would like to attend meetings, you may do so remotely by phone or computer/device. Please visit NovusAgenda and click on online agenda. WebEx Teleconference information will be located on each agenda.
Where can I find the latest news on COVID-19 and Wisconsin?
What is the Badger Bounce Back Plan?
Where can I find additional Health Resources & Links?
Where can I find additional mental health resources and links?
National Alliance on Mental Illness - Wisconsin COVID-19 Resources
SAMHSA Disaster Distress Helpine
Call Distress Line: 1-800-985-5990
Text: TalkWithUs to 66746
Can I go to the park?
We are using the best information we have to take proactive steps to protect the health of our community against coronavirus (COVID-19). We know that outdoor spaces are critical to the mental and physical health of our community, now more than ever. We are doing our best to maintain current level of services. Park visitors may want to bring hand sanitizer with them as they go out to our parks, just to be safe. At this time we are not able to sanitize tables or other surfaces at the parks. While at the park, it is important to maintain social distancing which means, limit contact of groups within six feet from each other for ten minutes or longer. Older adults, pregnant individuals, people with weakened immune systems, and people with underlying health conditions that are at increased risk of Coronavirus (COVID-19) are encouraged to take extra precautions. By minimizing non-essential contact, we can slow the spread of Coronavirus (COVID-19).
Why did the Mayor declare a State of Emergency?
On March 19, 2020 the Mayor of Monroe declared a State of Emergency.
The state of emergency, declared by the Mayor, is aimed at helping position the City of Monroe to be eligible to receive any future federal and state resources if they become available and to help mitigate the impacts of the COVID-19 pandemic.
The proclamation also allows for the ability to proclaim and enforce such orders, rules and regulations relating to the conduct of persons and the use of property as shall be necessary to protect the public peace, health and safety, and preserve lives and property to insure the cooperation necessary in emergency situations. Such proclamations may be rescinded by the council at any time.
Click here to view the declaration.
Did taxi hours of operation change?
Effective Friday, March 20th, at 10:00pm, Monroe Cab will no longer schedule drivers from 10:00pm until bar time on Friday and Saturday nights.
Current Cab hours:
Monday – Thursday from 5:30 am until 10:00 pm (schedule your ride before 9:30 pm)
Friday from 5:30 am until 10:00 pm (schedule your ride before 9:30pm)
Saturday from 6:00 am until 10:00pm (schedule your ride before 9:30pm)
Sunday from 8:00 am until 2:00 pm (schedule your ride before 1:30 pm)
Monroe Cab is only allowing 1 rider at a time, we will not allow cusotmers to share a cab with others due to the public health emergency.
To arrange for a ride with Monroe Cab Company, please dial (608) 325-6993.
How do I pay my utility bill if City Hall is closed to the public?
City Hall is currently closed to the public due to COVID-19. Payment options include:
Pay by Mail: Send check or money order payable to:
City of Monroe
1110 18th Avenue
Monroe, WI 53566
Use the white drive up drop box labeled "City Hall" located across from the Post Office. There is also a drop box located at the front of the City Hall building. Be sure to include the remit slip/bill pay stub and reference the account number on the check.Phone: Payment Services Network processes phone and online payments. The convenience fees are waived for this quarter.
Call 877-885-7968 – please have your account number ready
(Press “0” if you want to work with a live operator)Online: Click here to pay Online.
Mobile: Once you register online, you can download “PSN Payments” from the App Store®or Google Play™ to use for future use.
If you have any questions or problems please call us at (608) 329-2480 or (608) 329-2484, 7:00 AM to 4:00 PM Monday thru Thursday and 7:00 AM to 11:00 AM on Friday. Thank you for patience and understanding during this time.
Monroe Police Department Altered Police Response - COVID-19
- Officers will try to minimize responding directly to non-emergency calls. Instead, folks are asked to call the Police Department, 608-329-2400. A dispatcher will screen the call for what is being reported. An officer will come in to the Police Department rather than direct to a persons location, unless it is determined that an emergency or crime is in progress, and will call the complainant within a few minutes. Incidents in progress will still require officers to respond as usual.
- Officers responding to calls will be seen to be wearing protective gloves and possibly masks depending on the situation.
- If persons come to the Police Department to report something or talk to an officer about something, the officer or staff member will talk to the person through the glass window rather than face to face in the lobby.
- No public fingerprinting services will be available until further notice.
- No public tours of the Police Department will be available, nor will anyone be allowed to ride along with an officer even for those limited opportunities that were available before.
Unemployment COVID-19 Public Information
What is 211?
211 connects you with thousands of nonprofit and government services in your area. If you want personal assistance call the three-digit number 211 or 877-947-221. Someone is available to talk 24/7.
211 - Wisconsin