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1. How do I contact a city/county department?

Parks & Recreation

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1. What do I do if I didn't receive a Park and Recreation Program Brochure in the mail?
2. What number do I call for cancellations?
3. Can I get a refund once I have signed up for a class or program?
4. Do I have to be a resident of Monroe to register for a class?
5. Are programs cancelled in bad weather?
6. When does the pool open?
7. Where do I report park maintenance concerns?
8. What time do restrooms open and close?
9. How do I reserve a ball field?
10. How do I go about having a tree planted on the terrace?
11. Where do I report a concern about a terrace tree?

Storm Water Utility

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1. What is a Storm Water Utility?
2. Why does the City need storm water management?
3. What is the fee based upon?
4. Isn't this just another tax?

Streets & Sanitation

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1. When is my garbage/recycle pick up day?
2. How do I dispose of a bulky item such as a mattress, couch, toilet, etc.?
3. How do I dispose of a television or other electronic item?
4. Where do I purchase garbage & yard waste stickers?
5. Can I take my garbage or recycle cart with if I move?
6. What should I do if my garbage or recycle cart is damaged or stolen?
7. What can I place in my recycling cart?
8. What is NOT allowed in my recycling cart?
9. How does the City keep track of what carts go to which properties?
10. How do you recommend I store my garbage and recycle carts?
11. Can I have two garbage carts and/or two recycling carts?
12. How should I care for/maintain my carts?
13. Are the garbage/recycle carts animal proof? Will they blow over easily?
14. What time do I need to have my garbage/recycle carts at the curb?
15. Do I have to put my garbage/recycle cart out for collection if it isn’t full?
16. Where do I place my garbage/recycle carts on collection days?
17. If I have more refuse than can fit in my carts can I place extra bags outside of my cart and next to it for pickup?
18. Will you pick up my trash and recyclables during severe winter weather?
19. What if it’s snowing so hard and the snow is so deep I can’t roll the cart to the curbside?
20. Where do I place my cart if there is a snow bank?
21. What if I live in a building that has more than one residential unit?

Waste Water

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1. What is the difference between sanitary sewer and storm water sewer lines?
2. What part of the sewer system serving my property is my responsibility to maintain? What is the City’s responsibility?
3. What preventative maintenance measures does the City of Monroe take to keep sewer lines flowing properly?
4. I’ve heard that every customer served by the City’s sewer system will have one or more cleanouts on their property. What is a “clean out” and where is it located?
5. What should I do if a sewer back up occurs at my home or business?
6. Can I file a claim against the City for a Backup?
7. What can I do to prevent a sanitary sewer back up in my home or on main lines?
8. Who is responsible for paying for a sewer backup?
9. Does my homeowners insurance cover sewer backups?
10. What can be done to protect my home from future sewer main backups?
11. Where can I get more information?